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Disconnections begin at 8 a.m. on the disconnect date. If we have not received your payment by 8 a.m., your water will be turned off between 8 a.m. and 5 p.m. on the disconnect date shown on your notice. Beginning December 1, 2010, Cherokee will charge a Trip Fee if a technician is dispatched to the address to terminate service for non-payment. This fee applies to any customer that is on our disconnect list at the time the operators are sent out to turn services off for non-pay (8 a.m. morning of disconnect). If customers make payment arrangements or payments prior to the 8 a.m. time, the fee will not be charged to the account. If water service is terminated, a $25.00 reconnect fee during business hours will apply. Any service reconnected after hours will require the customer to sign a document stating they will contact the office by noon the next business day to make the required payment on the account. The fee for an after-hours restoration of water service is $65.00.
Yes, we have one 24 hour drop box located on the west end of our building, located at:
6250 Palmer Park Boulevard
Colorado Springs, CO 80915
This is a convenience charge to cover expenses associated with credit card fees billed to Cherokee.
If you have moved out of the District and are still receiving a bill, you most likely did not contact our office to terminate services. You will be responsible for any balance owing until you request a final reading to deactivate your account.
Cherokee does not currently offer any payment assistance programs. Please contact the United Way at 211 or REACH Pikes Park to determine if you qualify for financial assistance.
This charge covers the portion of fixed expenses incurred each month regardless of the amount of water used.
Provided service has a base charge of $46.42 per month. This includes the following:
If you have an active account with Cherokee and use no water, you will still be charged $48.80 each month.
No, we require the individual requesting service to contact our office to activate a new account.
Cherokee requires at least 24 hours advanced notice to terminate service. To close your account simply call our office and provide the requested information, including your desired termination date.
Note: Final readings are taken only Monday through Friday.
To ensure that your water service is on before you move in, please contact our office during business hours to establish service. However, if you are not able to do so or if you consider it to be an emergency, call 597-5080 and our answering service will contact our on-call service technician to assist you. If you have your water turned on over the weekend, you must call by NOON on the following business day to sign up for service. If we have not heard from you, the water will be turned off again until we have your Customer Application. All new customers must fill out the Customer Application provided to you the technician. Renters will be required to pay a $100 deposit.
Cherokee requires at least 24 hours advanced notice to activate new service. Service will only be activated Monday - Friday.
Your deposit will be applied to your final bill after you close your account. If the bill is under $100, we will mail you a refund check. If the deposit does not cover your full final bill, you will receive a statement in the mail with final amount due on your account.
The deposit is used to help pay for your final bill once you terminate service with Cherokee.
No, only renters are required to pay the $100 deposit to activate service.
Renters (businesses included) are required to visit or call our office to sign up for service. You will need to fill out a short application and provide a $100 deposit. If a customer calls over the phone, a credit card/debit card payment will be accepted for payment of the deposit.
Customers who are owners or purchasing the property to be serviced simply need to call our office to sign up for service.
Despite our best efforts to anticipate and forecast future costs and economic conditions, rate increases are necessary to keep up with changing times. Some of the challenges impacting the District and creating the need for recent rate increases are as follows.