Show All Answers

1. Why was my water turned off when I have until 5 p.m. on the disconnect date to pay my bill?
2. Do you have any drop boxes available in town to drop off payments?
3. Why do you charge a $2.95 transaction fee for credit/debit card payments?
4. I moved but I am still receiving a bill, why is this?
5. Do you offer utility bill payment assistance?
6. What is the Availability Charge?
7. Why is my residential water bill $48.80, but I didn’t use any water?
8. Can services be automatically transferred back to the owner?
9. How do I terminate service?
10. I moved into my home this weekend and have no water. How do I get my water on?
11. How much notice is required to sign up for service?
12. Is the deposit refundable?
13. If I am a renting a home in your District, why do I have to pay a $100 deposit?
14. I am buying a home in your District. Do I need to pay a deposit?
15. How do I sign up for service?
16. Why did our rates increase again?