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A door hanger will be placed on your front door asking you to contact the office to schedule an appointment at your convenience.
The small box on the outside of your home is not the actual meter. This device is known as a remote register and is connected to your water meter by a two-strand copper wire. A small magnetic current transmits the meter reading through the wire to the remote register so a visual reading can be documented by a meter reader. Once a radio frequency meter is installed, feel free to remove and discard the remote from your home’s exterior, as we leave the remote installed for aesthetic reasons.
Most water meters are located in the basement or crawlspace near the hot-water heater. If you’re unable to locate your meter, our technician will assist you upon arrival for the appointment. Most meters in Antelope Ridge and Ellicott Springs are located in meter pits outside of the home and do not require inside access.
Absolutely not, we understand your time is valuable and that’s why we schedule spot-on appointments that work for you. We can even schedule weekend appointments if you’re unavailable during normal business hours.
Yes, technicians will be wearing a Cherokee uniform and driving a company vehicle. Both uniforms and vehicles should have the Cherokee logo clearly visible.
Our technicians can install a new meter in as little as 10 - 15 minutes. Meter location, valve condition and other factors can increase the time to as much as 30 minutes. Clearing debris and obstructions from the area surrounding your water meter can help speed up the process.
You will experience a brief service disruption while the technician replaces the water meter. The installer will inform you prior to turning the water off and again when it has been reconnected.
Each ERT unit contains a special battery designed to last approximately ten years, which means eventually it will need to be replaced. You will receive a notification at that time requesting a service appointment. Also, improperly functioning meters will require service or replacement, so it is important to keep them accessible.