Dear Cherokee Customer,
In October of this year, Cherokee converted all of its billing and payments to an upgraded customer portal system. If you were on autopay for your monthly billing before Oct. 4th, you will need to set up a new account on our website to re-establish your autopay with our new billing system. If you received a disconnect notification and you were on autopay prior to Oct 4th, YOU MUST create this new account to restart your autopay. In order to do so, you will need your account number and your Customer ID (CID) number, which is listed on your current statement. If you are used to using autopay, please check your mail and your email, depending on how your billing is sent to you each month, to find your account information. Once you have your CID number, the account set up is simple and then you will be able to enroll in autopay again.
If you cannot find your account information or have any questions, please contact us at 719-597-5080. Thank you! It is our pleasure to serve you!
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Citizens Academy: Title 32 Water/Wastewater Metropolitan District
Have you ever wondered about the legal structure, requirements and responsibilities of your metropolitan water and wastewater district? Most folks don’t often consider all of the technical, legal, financial, environmental and staffing realities that are necessary to provide uninterrupted, safe and compliant water services to homes and businesses!
If your curiosity might lead you to learn more, please send us an email at frontdesk@cherokeemetro.org and include “Citizens Academy” in the subject line. We’ll collect your contact information and add you to the application list for an exciting and informative Citizens Academy late this year. Tours included!!
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For some great information on Sewer Backups visit: Drain Facts | Facts and Guidance for Coping with Sewer Backups (coveryourflush.com)